FAQs

Yes, we have customer representatives and qualified budtenders that can assist in all inquiries. 

We can usually respond within an hour or two of your requests. 

Email: [email protected]
Phone: 877 258 5105

Our hours of operation are from 9:00 am to 5:00 pm Monday – Friday (PST)

Here is our step by step process:

Add to Cart

Locate the products you are interested in, choose the quantities and add them to your cart.

View Cart

Click on the view cart button located at the top right-hand corner when hovering over the shopping cart logo. Review your order to ensure everything is right, add in a discount code, if you have one, and click the proceed to checkout button.

Checkout

Click on the checkout button, review your order to ensure everything is right and add in the discount code if you have one. Click next and login if you have an existing account or have purchased from us before. If you haven’t logged in before now is the time to create an account.

Creating an Account

To create an account, you must tick the create account checkbox after filling out your shipping information and provide a unique user name and password. You may also create an account here.

Purchase as a Guest.

 To use the guest checkout feature, you do not need to create a username and password. Just provide your shipping address and provide proof of your age. You can send your proof of age through our handy form or via email ([email protected]).

Payment Instructions

On the “Check-out Confirmation” page, you will see your order number and instructions on sending an Interac E-transfer. Check out our handy video tutorial here on how to send your Interac payment. Once your payment has been received we will send you an email confirming receipt of your payment.

Your order will ship one day after your E-transfer has been received and confirmed. All orders and payments received after 12:00pm will be shipped the next business day. We only ship within Canada.

There can be unexpected delays with shipping out products. We have no control over parcels once they are in the hands of third parties, such as Canada Post. Tracking numbers can sometimes take up to 36 hours to appear and there can be delays in updating the information, so please be patient.

Yes, as long as your order has not been shipped. Contact us by chat, phone, or email and our support staff will update your order!

We know that discretion is important. We vacuum seal your weed products for freshness and bubble wrap for maximum protection. We use generic prepaid Canada Post Xpress envelopes to package your marijuana products and ensure there is no writing that would identify or advertise the contents.